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June 08.2025
3 Minutes Read

How licensed therapists are overcoming stigma in digital therapy

Woman embracing sunrise with outstretched arms over mountains.


Breaking barriers in mental health care

BetterHelp’s 2025 State of Stigma Report shines a bright light on a critical issue: too many people struggle to access mental health services. This report reveals licensed therapists are not just available—they're actively reaching out to those who have traditionally been sidelined in therapy. By leveraging digital platforms, BetterHelp bridges the gap for underserved populations, showing how modern therapy can resonate with diverse communities that might feel unwelcomed or unrepresented in conventional settings.

Understanding the report's key findings

According to the report, therapists on BetterHelp undergo rigorous vetting, surpassing standard qualifications. Every therapist has a valid state license and a minimum of 1,000 practical hours, ensuring that clients get the top-notch support they need. This commitment to high standards challenges misconceptions about the abilities of online therapists and emphasizes their role as qualified professionals.

Changing perceptions about therapy

The stigma surrounding mental health therapy is slowly dissolving, thanks in part to BetterHelp's efforts. As noted by BetterHelp's Director of Clinical Operations, Courtney Cope, seeking help isn’t a sign of weakness; rather, it shows courage. This narrative shift is vital for encouraging individuals to prioritize their mental health without shame. Furthermore, the report's findings show that 40% of new clients in 2024 were seeking therapy for the very first time. This statistic illustrates digital therapy's unique potential to reach those who might otherwise feel alienated in traditional settings.

Impressive therapy effectiveness rates

Statistics from the report are remarkable. Within just 12 weeks of therapy through BetterHelp, an astonishing 72% of members reported symptom reductions. Beyond that, 69% achieved meaningful and measurable improvements, indicating that online therapy can produce positive outcomes comparable to in-person sessions. This challenges the misconceptions that online treatments are less effective.

Connecting through technology

The digital age doesn’t hinder the essence of therapy; in fact, it enhances it. The report states that the average rating of therapy sessions on BetterHelp was a stellar 4.9 out of 5. This reflects not just satisfaction but a solid therapeutic alliance made possible even through screens. Eighty-two percent of clients would recommend their therapist to someone else. Clearly, this reveals an important takeaway: connection can thrive in virtual settings.

Matching clients with therapists

Complementing this high satisfaction is BetterHelp's impressive matching process, boasting a 93% success rate in pairing clients with the right therapists based on their needs and preferences. This personalized approach not only fosters better relationships but enhances overall therapeutic efficacy. By ensuring compatibility, BetterHelp takes significant steps in establishing trust, an essential ingredient for healing.

Conclusion: embracing digital therapy

The findings of BetterHelp’s report support a bold claim: online therapy is not only a viable alternative but, for some, the best option. As digital resources continue to evolve, the potential for breaking down barriers to mental health support grows. Mental health isn't a luxury; it's a basic necessity that everyone deserves access to. So, as we foster this positive change, let’s remove the stigma and normalize the conversation around mental health. It’s time to talk about it.


Mental Health & Wellness

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